C202: Conversational Interfaces: How the Voice of the Customer Is Literally Changing Customer Engagement

Track C: Expert Perspectives – Tuesday 25 April 
11:45 – 12:30

As speech-to-text, machine learning, and other technologies make it more natural and efficient to get answers and perform routine tasks, customers increasingly will expect the companies they patronize to provide better engagement experiences without forcing them to click, type, or swipe. Through a variety of case studies, this session focuses on how digital assistants, chatbots, and other conversational user interfaces are changing the way we interact with customers and their devices throughout the customer life cycle.

Presented by: Brent Leary