Gagnon, Joe

Joe Gagnon
GM Cloud and Chief Customer Officer
Aspect

 

Joe is focused on expanding Aspect’s cloud contact center and solution capabilities by building on the success of the Voxeo and Qivox acquisitions, the launch of Aspect’s SaaS contact center solution, Zipwire, Aspect Social and the affiliate partnership with LiveVox. Most recently, Joe served as President and COO of Penn Foster, one of the largest online schools in the U.S. Under his leadership the 300-agent contact center delivered new models for student acquisition and support that lowered costs while increasing conversion and revenue year over year. Prior to that, Joe was President of e-Dialog, a global integrated digital marketing solutions company, now a subsidiary of eBay and earlier as CEO of cloud contact center service provider, Exit41.