CRM Evolution 2017 Speaker List

Leslie Ament Dan Ault Allyson Boudousquie Melissa Boxer Charlie Brown Silvana Buljan Randi Busse Chris Caputo Juan Carlos Gabarro Marco Casalaina Kishan Chetan Mark DiMaurizio Danny Estrada Michael Fauscette Sean Follin Stephen French Joe Gagnon Brian Gardner Ben Gillis Barton J Goldenberg Joshua Greenbaum Paul Greenberg Bob Greenberg Graham Hawkins Volker Hildebrand Charlie Issacs Param … Continue reading CRM Evolution 2017 Speaker List

C202: Conversational Interfaces: How the Voice of the Customer Is Literally Changing Customer Engagement

Track C: Expert Perspectives – Tuesday 25 April 11:45 – 12:30 As speech-to-text, machine learning, and other technologies make it more natural and efficient to get answers and perform routine tasks, customers increasingly will expect the companies they patronize to provide better engagement experiences without forcing them to click, type, or swipe. Through a variety of … Continue reading C202: Conversational Interfaces: How the Voice of the Customer Is Literally Changing Customer Engagement

A203: AI’s Role in Shaping Modern Customer Engagement: Experts Weigh In

Track A: Creating Sustainable Growth – Tuesday 25 April 13:45 – 14:30 There’s no denying the interest and attention artificial intelligence (AI) has today in the enterprise. But how should your organization leverage the power of AI to improve the way it interacts with customers across all phases of the customer lifecycle? This panel brings together … Continue reading A203: AI’s Role in Shaping Modern Customer Engagement: Experts Weigh In

Leary, Brent

Brent LearyPartnerCRM Essentials Brent Leary is a CRM industry analyst, speaker and award winning blogger. He’s co-founder of CRM Essentials, an Atlanta-based Social CRM advisory firm. Recognized by InsideCRM as one of 2007’s 25 most influential industry leaders, Leary also is a past recipient of CRM Magazine’s Most Influential Leader Award. In 2009 Leary co-authored … Continue reading Leary, Brent