CRM Evolution 2017 Speaker List

Leslie Ament Dan Ault Allyson Boudousquie Melissa Boxer Charlie Brown Silvana Buljan Randi Busse Chris Caputo Juan Carlos Gabarro Marco Casalaina Kishan Chetan Mark DiMaurizio Danny Estrada Michael Fauscette Sean Follin Stephen French Joe Gagnon Brian Gardner Ben Gillis Barton J Goldenberg Joshua Greenbaum Paul Greenberg Bob Greenberg Graham Hawkins Volker Hildebrand Charlie Issacs Param … Continue reading CRM Evolution 2017 Speaker List

Opening Keynote – Speeding to Success: Quantifying the Customer Experience

Welcome & Opening Keynote – Monday 24 April 08:45 – 09:45 How do you truly measure the quality of the customer experience you are delivering? How do you know you’re getting better? Amazon and Google know that the answers to these questions involve helping customers get stuff done as quickly as possible. Task completion gets you … Continue reading Opening Keynote – Speeding to Success: Quantifying the Customer Experience