CRM Evolution 2017 Speaker List

Leslie Ament Dan Ault Allyson Boudousquie Melissa Boxer Charlie Brown Silvana Buljan Randi Busse Chris Caputo Juan Carlos Gabarro Marco Casalaina Kishan Chetan Mark DiMaurizio Danny Estrada Michael Fauscette Sean Follin Stephen French Joe Gagnon Brian Gardner Ben Gillis Barton J Goldenberg Joshua Greenbaum Paul Greenberg Bob Greenberg Graham Hawkins Volker Hildebrand Charlie Issacs Param … Continue reading CRM Evolution 2017 Speaker List

C301: How Customer Analytics Fuels Successful Omni-Channel Journey Design

Track C: Expert Perspectives – Wednesday 26 April 09:00 – 09:45 Why do organizations seek to design effective multichannel customer journeys? Customers demand it. Technology has enabled consumers to use various channels of interaction at the time and place and in the manner they choose. To defend or retain market share and to potentially increase top-line … Continue reading C301: How Customer Analytics Fuels Successful Omni-Channel Journey Design

Ament, Leslie

Leslie AmentRetail Research LeaderCenter for Industry InsightsDeloitte LLPEditorial Board, Journal of Applied Marketing Analytics LinkedIn Leslie Ament recently joined Deloitte’s Center for Industry Insight. Previously, she served as Chief Research Officer and Principal Analyst at Hypatia Research Group, LLC and was a Customer Intelligence industry analyst who focused on how organizations capture, manage, analyze and … Continue reading Ament, Leslie