CRM Evolution 2017 Speaker List

Leslie Ament Dan Ault Allyson Boudousquie Melissa Boxer Charlie Brown Silvana Buljan Randi Busse Chris Caputo Juan Carlos Gabarro Marco Casalaina Kishan Chetan Mark DiMaurizio Danny Estrada Michael Fauscette Sean Follin Stephen French Joe Gagnon Brian Gardner Ben Gillis Barton J Goldenberg Joshua Greenbaum Paul Greenberg Bob Greenberg Graham Hawkins Volker Hildebrand Charlie Issacs Param … Continue reading CRM Evolution 2017 Speaker List

B104: Turning Customers into Brand Advocates

Track B: Filling the Pipeline – Monday 24 April 15:15 – 16:00 This highly interactive presentation will offer tips for embedding a “think like an owner” mentality into your customer service staff and explore other fundamental questions, like what customers want, how customer service can drive customer loyalty, and, the role of social media in customer … Continue reading B104: Turning Customers into Brand Advocates

Busse, Randi

Randi BussePresidentWorkforce Development Group, Inc. Facebook | LinkedIn | Twitter | Google+ Randi Busse (Bus-ee), President of Workforce Development Group, has been helping employees to delight customers for more than 20 years. Her training programs teach employees to “think like an owner, not a renter,” yielding rave reviews from her clients, because the culture of … Continue reading Busse, Randi