CRM Evolution 2017 Speaker List

Leslie Ament Dan Ault Allyson Boudousquie Melissa Boxer Charlie Brown Silvana Buljan Randi Busse Chris Caputo Juan Carlos Gabarro Marco Casalaina Kishan Chetan Mark DiMaurizio Danny Estrada Michael Fauscette Sean Follin Stephen French Joe Gagnon Brian Gardner Ben Gillis Barton J Goldenberg Joshua Greenbaum Paul Greenberg Bob Greenberg Graham Hawkins Volker Hildebrand Charlie Issacs Param … Continue reading CRM Evolution 2017 Speaker List

B204: How to Meet Digital Customer Expectations With an Analog Budget

Track B: Essential Big Picture Considerations – Tuesday 25 April 16:15 – 17:15 Today’s customers are increasingly self-defined by their smartphone persona, and they in turn increasingly define the companies they’ll do business with by those organizations’ smartphone persona. Phone conversations are becoming less important than smartphone apps and mobile websites to customer relationships. The good … Continue reading B204: How to Meet Digital Customer Expectations With an Analog Budget

Lamb, Robert

Robert LambBusiness Consulting AnalystContact CentersCDW LinkedIn | Twitter | Blog | Google+ Robert Lamb specializes in transformational strategies for virtualized omni-channel contact centers.  He has consulted to over 400 customers and designed architectures implemented for 150+ clients.  Robert has 30 years of experience with multiple technical certifications for designing, implementing, integrating and developing applications. Robert … Continue reading Lamb, Robert