CRM Evolution 2017 Speaker List

Leslie Ament Dan Ault Allyson Boudousquie Melissa Boxer Charlie Brown Silvana Buljan Randi Busse Chris Caputo Juan Carlos Gabarro Marco Casalaina Kishan Chetan Mark DiMaurizio Danny Estrada Michael Fauscette Sean Follin Stephen French Joe Gagnon Brian Gardner Ben Gillis Barton J Goldenberg Joshua Greenbaum Paul Greenberg Bob Greenberg Graham Hawkins Volker Hildebrand Charlie Issacs Param … Continue reading CRM Evolution 2017 Speaker List

A301: How to Become a Customer- & Employee- Centric Leader—& Reach the Next Level in Customer Engagement

Track A: People Relationships – Wednesday 26 April 09:00 – 09:45 The transformational change needed in organizations to move from a product-and-distribution view toward a customer-centric view does not fail because of technology or the lack of change management. It fails because we don’t develop customer- and employee-centric leadership skills in our team-leading staff (including C-level … Continue reading A301: How to Become a Customer- & Employee- Centric Leader—& Reach the Next Level in Customer Engagement

Buljan, Silvana

Silvana BuljanFounder and CEOBuljan & Partners Consulting LinkedIn | Blog | Twitter Silvana Buljan is involved in CRM and Customer Experience projects since 1998 when she started working as management consultant. In 2002 she founded her own consulting business dedicated to make CRM and Customer Experience work in client projects, mainly through customer-centric processes, customer-driven … Continue reading Buljan, Silvana