Director, Customer Relationship Management
Program Support Center
U.S. Department of Health & Human Services
Mr. Walter has over 20 years working with the federal government in both the public and private sectors. In his his current role Mr. Walter is the senior customer relationship manager for Program Support Center, an $800 million federal shared services provider, within the U.S. Department of Health and Human Services. He is responsible for streamlining, enhancing, and measuring the customer experience as both a reflection of service quality, but also an indicator of operational effectiveness. Mr. Walter holds a masters degrees in public administration and organization and management, and is currently completing doctoral studies in public administration.
|Rebecca Lynn Wettemann
Rebecca Wettemann is responsible for directing and managing Nucleus’s industry-leading quantitative research team. She has written and presented extensively on the subject of enterprise applications, CRM, collaboration, and integration technology and its impact on business. She is an expert on the financial analysis of technology and is the author of numerous return on investment (ROI) studies and reports. She was the author of Nucleus’s groundbreaking Real ROI series of reports that positioned Nucleus as the leader in case-based investigative technology ROI research. Prior to joining Nucleus, Ms. Wettemann directed IDC’s European Collaborative Technologies programs. Ms. Wettemann holds a BS in Political Science and a BA in French from Oklahoma State University and a Masters of Law and Diplomacy degree from the Fletcher School at Tufts University.
Thomas is a goals and results oriented executive with more than 20 years of leadership experience in areas as diverse as the software industry, consulting and the armed forces.
After pursuing a career in the German Navy where he received his degree in computer science, Thomas entered the arena of CRM in 1995 as a consultant and developer of an SFA company that got acquired by SAP in 1998. Here he was responsible for parts of SAPs CRM Solution in various roles in development- and quality management with increasing responsibility. During this time he gained deep insight into what organizations want out of a CRM implementation.
Since 2008 Thomas is consulting organizations in things CRM, including mobility, e-commerce as well as customer engagement. He participated in and led a number of CRM implementations and improved existing systems to deliver more value
Dr. Michael Wu is the Chief Scientist at Lithium, where he currently applies data-driven methodologies to investigate and understand the social web. Michael has developed much predictive social analytics with actionable insights. His R&D work has won him the recognition as a 2010 Influential Leader by CRM Magazine. His insights are made accessible through “The Science of Social,” and “The Science of Social 2“-two easy-reading e-books for business audience. Prior to industry, Michael received his Ph.D. from UC Berkeley‘s Biophysics program, where he also received his triple major undergraduate degree in Applied Math, Physics, and Molecular & Cell Biology.