Category Archives: Breakfast

Breakfast with the Influencers

Continental Breakfast – Tuesday 25 April 
08:00 – 08:45

Have breakfast and an interactive chat with many of CRM’s leading influencers. What is driving customers? What are leading-edge technologies? What about hype versus reality on artificial intelligence? This is an excellent opportunity to hear from the people driving the industry in an uncensored, unfiltered format. All of your questions are fair game, and will be answered to the best of our ability. Enjoy good food, good conversation, and the networking with top leaders in the field. This is a truly unique opportunity and conference highlight.

Presented by: Paul Greenberg

Keynote: Customer Engagement: Business Imperative

Keynote – Tuesday 25 April 
09:00 – 10:00

Customer engagement has been one of the top-of-mind initiatives at companies large and small for the last 3 years. Yet doing it right still remains something of a mystery to many institutions. Who is doing it right? What is “right” when it comes to doing it? Paul Greenberg outlines what it is, how it works, what to be thinking about, and who is doing it well.

Presented by: Paul Greenberg

Keynote Lunch – From IVR to IoT: Digital Transformation in the Real World

Track A: Creating Sustainable Growth – Tuesday 25 April 
12:45 – 13:45

Does it seem like all the businesses around you are hurtling toward digital transformation at warp speed, while you’re still trying to figure out where to begin? Don’t worry; you’re not alone! This presentation provided fresh insights into a more holistic (and more human) approach to digital transformation—an approach that has the potential to change your customers’ lives, not just your technologies.

Presented by: Allyson Boudousquie